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Cancellation & return policy

RETURN POLICY

1. It is necessary to fill in the form for Product Return Approval Number (AEPP) electronically.


2. The purchase receipt or invoice accompanies the product.


3. The product and its packaging must be in perfect condition.

Our company will do its best to replace the product you returned to us.

When your return is received, it will be checked by our company and after the completeness of the product is confirmed, we will contact you by phone to process the replacement or refund.


The cost of returning the products is borne by the customer.

www.ilpalazzo.gr does not guarantee the safety and insurance of returned products.

The product must be returned within 15 days from the day of receipt. Proof of shipment date is the seal of the courier. In addition, the product must not have been used and must bear all company labels. Also, the product must be in its original packaging and in excellent condition as in the original, without damage, stains or alterations.


No refund will be accepted unless it has the approval of the company. Fill in the details electronically on the Product Return Approval Number form. The retail receipt or invoice accompanies the product. Prior to the receipt of the returned items, our company does not make a reservation / commitment of new product / s.

www.ilpalazzo.gr reserves the right to reject returns of products that have alterations or have elements of abuse, in accordance with the terms of the Return Policy mentioned above.


Money return

In case you want a refund due to product return, the amount will be refunded in the same way as the payment was made for the purchase of the product, no later than twenty (20) days from the date of receipt of the returned product to our company.


Defective products

When the product clearly shows a manufacturing defect, they will be replaced (depending on availability) or the money will be refunded (after consultation with the customer) with the cost of return being borne entirely by the company www.ilpalazzo.gr.